CONTACT US
CONTACT US
SALON
POLICIES
CANCELLATION POLICY
Please take your time to read our salon policies before booking.​
We require you to card confirm to secure your booking. All bookings that have not been card confirmed 24 hours prior to the appointment will be automatically cancelled to open up for someone else. If you are unsure or unwilling, that is completely fine and we do not get upset by your freedom to choose, there's another salon out there for you! Our policy is displayed to all clients when booking and we will not tolerate abuse when communicating our policy to you. This secure and trusted program is an insurance and protection for our teams livelihood, please understand that.​
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We do not take deposits to save hassle, mess and confusion for our Team and our customers. Our system is streamlined to take care of everything for us, and to simplify your visit to Wildrose. We do not believe in holding your money and our small Team has enough to do each day without having to sort deposits, refunds, returns, accounts, etc...
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We require 24 hours notice for changes or cancellations. Changes or cancellations outside of 24 hours will allow us adequate time to fill your spot. There is no charge for this and our Team will be happy to help you with your enquiry. For late cancellations or changes you will be automatically charged 30% of your appointment cost. For a "No Show" we will charge your nominated card 50% of your appointment cost. This is to recoup lost income for us. Please be aware that we do not get paid if someone isn't sitting in our chair, and we still have bills to pay. Would you like to go to work and not get paid? Please keep that in mind. We understand things do happen, life gets in the way and things are just out of your control sometimes, but please just call our Team and talk to us! - We are very understanding. Prior to being able to book, all outstanding fees are to be paid.
If you are late to your appointment, we will contact you at the 10 minute mark. At 15 minutes our Team will automatically cancel your appointment and you will be charged. We are only a very small salon and timing is crucial to be able to see all our guests at their booked slot. ​
Our salon is very small, compact and designed for us to do our jobs quickly and efficiently. Unfortunately this means we do not always have space to accommodate extras. We cannot promise a sitting space for your friend/partner/parent/kid/pram etc.. As much as we love to have extras, this salon move was for our staff to effectively do their job.
EXTRA GUESTS
PRICING GUIDE
Our tiered pricing structure is aligned with the level of experience and expertise that our Wildrose Team members possess. No matter what level our staff are at, our Team is dedicated to learning every part of the hairdressing industry. We are a learning salon and encourage the growth of all those who work and visit Wildrose. To get familiar with our Team, please check out our 'About Us' page.
PRICING TEIR ORDER: DIRECTOR - SENIOR STYLIST - 1ST YEAR APPRENTICE
Our DIRECTOR has been hairdressing for nearly 15 years and has owned and managed salons for 10 years.
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Our SENIOR has completed their Certificate III in Hairdressing but has been qualified for 2 years or under.
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Our APPRENTICE is currently studying in Certificate III. 2 years of assisting has been completed in salon prior to starting 3 year apprenticeship.
If you are unhappy with your service, our Team are happy to help rectify and come up with a solution. Our Team offers a free fix/redo of any parts you have queries about. Refunds are not given as this is still going towards paying for product, time, power, etc that your appointment required. Any fixes are covered by the Team and we are happy to help you achieve the look you were after! For extreme cases up to 50% of your appointment total can be returned but this is only considered after any redo and after all avenues are explored.
REFUNDS